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Sunflower Community

Privacy Policy

Sunflower Community Supports

1. Introduction

Sunflower Community Supports (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our services, including paediatric speech therapy and related supports.

2. What Information We Collect

We may collect personal and sensitive information, including:

Personal Information

  • Full name (parent/guardian and participant)
  • Contact details (phone number, email address)
  • Address and suburb/postcode
  • Date of birth or age of participant

Sensitive Information

  • Health and developmental information relevant to therapy
  • Speech, language, and communication concerns
  • Medical history (where relevant)
  • NDIS participant details and plan information

3. How We Collect Information

We collect information in a variety of ways, including:

  • Online forms (e.g. enquiry or lead forms)
  • Phone calls and emails
  • Intake and assessment forms
  • During service delivery
  • Through third parties (e.g. parents/guardians, support coordinators, schools)

4. Why We Collect Your Information

We collect and use your information to:

  • Assess your child’s needs and provide appropriate therapy services
  • Communicate with you about appointments and services
  • Manage NDIS funding and service agreements
  • Improve our services and client experience
  • Comply with legal and regulatory obligations

5. Disclosure of Information

We may share your information with:

  • Parents/guardians and authorised representatives
  • NDIS providers, plan managers, or the National Disability Insurance Agency
  • Healthcare professionals (with your consent)
  • Schools, kindergartens, or other service providers involved in your child’s care
  • Legal or regulatory authorities where required

We do not sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

This includes:

  • Secure digital systems and password protection
  • Restricted access to sensitive data
  • Secure storage of physical records (if applicable)

7. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request corrections if information is inaccurate or incomplete

To do so, please contact us using the details below.

8. Cookies and Website Data

Our website may use cookies or similar technologies to:

  • Improve user experience
  • Analyse website traffic
  • Support marketing and advertising efforts

You can adjust your browser settings to manage cookies.

9. Complaints

If you believe your privacy has been breached, you can contact us directly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Contact Us

For any privacy-related enquiries, please contact:

Sunflower Community Supports
Email: admin@sunflowercommunitysupports.com
Phone:0414 416 522 
Address: u4/25 trafalgar road, epping vic 3076

11. Updates to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.